Because You Need to Know – Sara Feldman

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.

Sara Feldman is the Director of Member Engagement for the Consortium for Service Innovation, where she connects members with resources to support their success and enhance their customer experience. She is a Knowledge-Centered Service (KCS) v6 Certified Trainer and experienced with customer-centric functions in the software industry. With a foundation in technical writing and knowledge management, her previous roles have focused on professional development programs, customer self-service, customer success enablement, and cross-functional technical content strategy.