Because You Need to Know – Jim Mullins

This podcast is part of the Because You Need to Know series from Pioneer Knowledge Services.

Knowledge management and e-services professional Jim Mullins is our guest. Located in Ireland, he has 25 years’ experience in the technology industry and has gained a deep passion for knowledge management.

He has served in technical support, training and development, as well as e-support. Jim sees knowledge management as the true game changer for how services and support are provided for customers.