Tools & methods
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COVID-19 prompts action to bridge America’s digital divide
Why are so many Americans opposed to lockdowns? COVID-19 is wickedly complex, and when we start to explore that complexity…
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Are we entering a new world of remote work?
A surprisingly large proportion of our jobs can be done remotely, but remote work is not a one-size-fits-all concept.
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The use of gamification in knowledge management processes
A new study investigates the use of gamification in knowledge management (KM) processes through a systematic literature review of recent…
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What Twitter can tell us about the health of a community
While Twitter doesn’t provide a representative sample of the population, it can nonetheless reveal useful data.
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‘Digital twins’ can help monitor infrastructure and save us billions
“Digital twins” are 3D-visualisation of in-service infrastructure that can be used to monitor infrastructure performance under various service conditions and…
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Report review – State of Community Management 2020
The State of Community Management 2020 report offers useful insights, but has a very narrow focus on community platforms from…
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Simple data visualisations have become key to communicating about the COVID-19 pandemic, but we know little about their impact
Visual representations of data are playing a significant role in COVID-19 communication, so the public’s ability to make sense of…
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People are happy to share data if it improves government service
A majority of survey respondents said they are open to sharing their personally identifiable information if it meant a better…
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How to effectively promote citizen engagement through government social media during the COVID-19 crisis
Previous research has found that social media supports knowledge sharing and transfer. But what social media practices most effectively engage…
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How older workers extract knowledge from tech savvy youngsters at work
A frequent churn of interns provided experienced executives with a constant array of insights into the cultural trends of the…
