I also think that it’s important to keep crucial knowledge within an organization, especially tacit knowledge, that’s very hard to grip.

And we have to keep in mind that there are human beings involved! I mean, in addition to the organizational factors are those relating to the employees themselves. Every workforce is made up of a variety of individuals of differing ages, learning styles and preferences. Some people are more comfortable with technology than others, while other people respond better to visual information rather than written text. And this also has a huge impact on KT.